Customer Service & Sales Skills
Serve customers professionally in person, on the phone and online — and turn conversations into sales.
Your Readiness Proof
A service script set for your sector, three recorded role plays (complaint, upsell and phone enquiry) and a personal service checklist.
Who this is for
- People starting in retail, hospitality, call centres or offices
- Newcomers looking for a first job
- Small-business owners who serve customers
Better to start elsewhere
- Experienced B2B sales professionals — see Personal Brand & Sales for Freelancers
What you will be able to do
- Greet, listen and find what the customer needs
- Handle complaints calmly
- Recommend and upsell honestly
- Serve customers by phone, chat and email
- Follow consumer-protection basics at the counter
Modules and lessons
1Service basics
3 lessons
- First impressions
- Listening
- Asking questions
2Difficult situations
3 lessons
- Complaints
- Angry customers
- Saying no politely
3Selling
3 lessons
- Recommending
- Upselling honestly
- Closing
4Channels
3 lessons
- Phone
- Chat and email
- Reviews online
5Rules and routine
3 lessons
- Returns and receipts
- Data protection
- Your service checklist
Course author and support
Written by service managers and sales trainers from retail and hospitality.
Self-paced, with automated checks and a final assessment. A coordinator answers questions by message within three business days.
Your result tracker
Every week your tracker shows what is done, what is next and what your mentor said. Your coordinator checks in if a checkpoint slips.
- Week 1 · CheckpointService basics
- Week 2 · CheckpointDifficult situations
- Week 3 · CheckpointSelling
- Week 4 · CheckpointChannels
- Week 5 · CheckpointRules and routine
- Week 5Readiness Proof submitted and reviewed
- After the course+30 days: post-course follow-up
After the course
6 months of access to all materials and updates after you finish, a 30-day check-in from your coordinator and access to the alumni community.
Format and time
Video lessons, readings, exercises, quizzes and a final assessment, at your own pace. 3 hours a week.
Requirements
A laptop or desktop computer, a stable internet connection and about 3 hours a week.
Certificate
Certificate of Completion, issued when you pass the final assessment.
This is a MAKE ME FIT certificate with a public verification link. It is not a state qualification or a professional licence.